Frequently Asked Questions
General
What is CareUnified?
CareUnified is a comprehensive health service focused on managing healthcare for your parents in India.
What is Syncremedies Healthcare?
Why did you start this program?
What does the Care Manager do?
What does the GP doctor do?
What if I cannot reach my Care Manager?
What are the Care Manager's responsibilities?
What will the Care Manager not do?
Subscription Plan
Is there a fixed subscription plan?
The Subscription plan is customized to the customer’s needs. We do not have a fixed-price plan. CareUnified offers flexible, usage-based support. You choose the services you need and pay only for what is used.
The Care Manager will come to your home to do an initial assessment of your medical condition and the support needs. Based on the assessment, we will determine the pricing of the subscription plan.
The pricing for the Initial Assessment is Rs 799. This amount will be deducted from the final subscription plan price when the customer enrolls into the program.
Is support available 24/7?
Can I request a specific service without ongoing care?
How do I request a service?
Do you offer a free consultation?
Who will be my point of contact?
How does billing work?
Is there a refund policy?
Can I get free consultations for both my mother and father?
When will I receive an invoice and payment confirmation?
Whom should I contact for health services?
Is support available 24/7?
Doctor Consultation
How do I book a tele-consultation?
Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.
How do I book a doctor home visit?
How much notice is needed for a doctor home visit?
Can appointments be rescheduled or canceled?
How many doctors are in the CareUnified network?
Can you assist if my parents need to go to the hospital?
Add-ons
What services are available at a discounted price?
- Nursing care
- Caretakers
- Physiotherapy
- Lab and diagnostic services
- Medicine delivery
- Specialist consultations
- Medical equipment
- Ambulance service