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Frequently Asked Questions

Have questions about CareUnified? You’re in the right place! Below, we’ve answered some of our most frequently asked questions. If you can’t find what you’re looking for, please don’t hesitate to contact us.

CareUnified is a comprehensive health service focused on managing healthcare for your parents in India.

Syncremedies offers corporate wellness, tele-consultation, and homecare services in India.

To support elderly parents in India while their children live abroad. Our goal is to ensure they receive the right care at the right time.

  • Acts as a single point of contact for all healthcare needs 24/7.
  • Schedules doctor appointments, coordinates with specialists, and assists with hospital visits.
  • Manages services like medicine delivery, lab tests, and physiotherapy.
  • Provides regular updates to you about your parents’ health.
  • Available 24/7 for tele-consultations.
  • Recommends home visits by doctors if needed.
  • Conducts health assessments and prescribes treatments.

Call our IVR number to connect with another Care Manager or the Program Manager for assistance.



  • Booking doctor appointments and managing healthcare services.
  • Assisting with hospital visits and coordinating service providers.
  • Regular check-ins with your parents.
  • Household chores or caregiver tasks.
  • Staying at the hospital overnight.
  • Responding to NRI calls at night.

A dedicated Care Manager available 24/7 for all healthcare needs, along with 24/7 GP support via phone.

  • 24/7 Care Manager access.
  • Unlimited teleconsultations with MBBS doctors.
  • Access to a healthcare portal and discounted services.

It’s an annual subscription plan.

The Peace of Mind + plan includes unlimited home visits by doctors, in addition to all Peace of Mind Plan benefits.

Unlimited GP teleconsultations and home visits by doctors (based on GP recommendations).

No refunds. Our Care Manager or Program Manager will address any concerns and provide solutions.

Each plan is purchased separately for each parent.

Payments can be made via bank transfer or any app that converts dollars to rupees.

The plan activates the next business day after payment is received.

Within 24-48 hours of receiving payment.

Contact the Program Manager or Care Manager.

Yes, Care Manager support is 24/7. NRIs can reach us between 9:00 AM and 8:00 PM (IST).

Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.

Call your Care Manager to arrange a tele-consultation first. Based on the GP’s recommendation, a home visit will be scheduled.

Inform us one day in advance. For emergencies, visit a nearby hospital.

Yes, appointments can be rescheduled or canceled.

Around 50-60 doctors in Bangalore.

  • Nursing care
  • Caretakers
  • Physiotherapy
  • Lab and diagnostic services
  • Medicine delivery
  • Specialist consultations
  • Medical equipment
  • Ambulance service

Inform the Care Manager or Program Manager about your requirements. We will provide details on pricing, date, and time.

Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.

Yes, the Care Manager will assist with hospital visits and admissions as needed.

  • Nursing care
  • Caretakers
  • Physiotherapy
  • Lab and diagnostic services
  • Medicine delivery
  • Specialist consultations
  • Medical equipment
  • Ambulance service

Inform the Care Manager or Program Manager about your requirements. We will provide details on pricing, date, and time.

Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.

A 2-5% discount on all services.

No, the discount remains 2-5% for both plans.