Frequently Asked Questions
Have questions about CareUnified? You’re in the right place! Below, we’ve answered some of our most frequently asked questions. If you can’t find what you’re looking for, please don’t hesitate to contact us.
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What is CareUnified?
CareUnified is a comprehensive health service focused on managing healthcare for your parents in India.
What is Syncremedies Healthcare?
Syncremedies offers corporate wellness, tele-consultation, and homecare services in India.
Why did you start this program?
To support elderly parents in India while their children live abroad. Our goal is to ensure they receive the right care at the right time.
What does the Care Manager do?
- Acts as a single point of contact for all healthcare needs 24/7.
- Schedules doctor appointments, coordinates with specialists, and assists with hospital visits.
- Manages services like medicine delivery, lab tests, and physiotherapy.
- Provides regular updates to you about your parents’ health.
What does the GP doctor do?
- Available 24/7 for tele-consultations.
- Recommends home visits by doctors if needed.
- Conducts health assessments and prescribes treatments.
What if I cannot reach my Care Manager?
Call our IVR number to connect with another Care Manager or the Program Manager for assistance.
What are the Care Manager's responsibilities?
- Booking doctor appointments and managing healthcare services.
- Assisting with hospital visits and coordinating service providers.
- Regular check-ins with your parents.
What will the Care Manager not do?
- Household chores or caregiver tasks.
- Staying at the hospital overnight.
- Responding to NRI calls at night.
What is the Peace of Mind Plan?
A dedicated Care Manager available 24/7 for all healthcare needs, along with 24/7 GP support via phone.
What are the benefits of the Peace of Mind Plan?
- 24/7 Care Manager access.
- Unlimited teleconsultations with MBBS doctors.
- Access to a healthcare portal and discounted services.
How long does the Peace of Mind Plan last?
It’s an annual subscription plan.
What is the difference between the Peace of Mind and Peace of Mind + plans?
The Peace of Mind + plan includes unlimited home visits by doctors, in addition to all Peace of Mind Plan benefits.
How many consultations are included?
Unlimited GP teleconsultations and home visits by doctors (based on GP recommendations).
Is there a refund policy?
No refunds. Our Care Manager or Program Manager will address any concerns and provide solutions.
Can I get free consultations for both my mother and father?
Each plan is purchased separately for each parent.
How can I pay for the subscription?
Payments can be made via bank transfer or any app that converts dollars to rupees.
How long does it take to activate the plan?
The plan activates the next business day after payment is received.
When will I receive an invoice and payment confirmation?
Within 24-48 hours of receiving payment.
Whom should I contact for health services?
Contact the Program Manager or Care Manager.
Is support available 24/7?
Yes, Care Manager support is 24/7. NRIs can reach us between 9:00 AM and 8:00 PM (IST).
How do I book a tele-consultation?
Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.
How do I book a doctor home visit?
Call your Care Manager to arrange a tele-consultation first. Based on the GP’s recommendation, a home visit will be scheduled.
How much notice is needed for a doctor home visit?
Inform us one day in advance. For emergencies, visit a nearby hospital.
Can appointments be rescheduled or canceled?
Yes, appointments can be rescheduled or canceled.
How many doctors are in the CareUnified network?
Around 50-60 doctors in Bangalore.
What services are available at a discounted price?
- Nursing care
- Caretakers
- Physiotherapy
- Lab and diagnostic services
- Medicine delivery
- Specialist consultations
- Medical equipment
- Ambulance service
How do I avail these services?
Inform the Care Manager or Program Manager about your requirements. We will provide details on pricing, date, and time.
How do I book a tele-consultation?
Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.
Can you assist if my parents need to go to the hospital?
Yes, the Care Manager will assist with hospital visits and admissions as needed.
What services are available at a discounted price?
- Nursing care
- Caretakers
- Physiotherapy
- Lab and diagnostic services
- Medicine delivery
- Specialist consultations
- Medical equipment
- Ambulance service
How do I avail these services?
Inform the Care Manager or Program Manager about your requirements. We will provide details on pricing, date, and time.
How do I book a tele-consultation?
Call your dedicated Care Manager to arrange a tele-consultation with a GP doctor.
What discounts are available?
A 2-5% discount on all services.
Will I get additional discounts with the + plan?
No, the discount remains 2-5% for both plans.